Privacy Policy

1. Introduction

Welcome to CylStock ("we", "our", "us"). This Privacy Policy explains how we collect, use, and protect your information when you use the CylStock Cylinder Inventory Management Software, mobile application, and related services ("Services").

By using our Services, you agree to the collection and use of your information in accordance with this Privacy Policy.

2. Information We Collect

We may collect the following information:

Business Information: Company name, business address, GST number, contact details, and authorized user information.

User Information: Name, email address, phone number, login credentials, and user roles.

Cylinder Data: Cylinder numbers, barcode/QR code details, serial numbers, gas type, cylinder status, ownership information, maintenance records, and movement history.

Customer & Vendor Information: Customer names, addresses, contact details, delivery locations, invoices, and transaction history.

System Information: Device information, browser type, IP address, operating system, log files, and application usage statistics.

3. How We Use Your Information

We use your information to:

• Manage cylinder inventory and stock movements.

• Track cylinder issuance, returns, refilling, testing, and maintenance.

• Generate invoices, delivery challans, reports, and analytics.

• Improve software performance and user experience.

• Provide technical support and customer service.

• Ensure system security and prevent unauthorized access.

• Comply with legal and regulatory requirements.

4. Sharing of Information

We do not sell, trade, or rent your personal or business information.

Your information may be shared only with:

• Cloud hosting and infrastructure service providers.

• SMS, Email, or WhatsApp notification service providers (where applicable).

• Payment gateway providers (if online payments are enabled).

• Government or legal authorities when required by applicable law.

5. Data Security

We implement industry-standard security measures to safeguard your information, including secure authentication, encrypted communication where applicable, role-based access, and regular backups.

While we strive to protect your data, no method of electronic storage or internet transmission is completely secure.

6. Data Retention

We retain your business data for as long as your account remains active or as required to provide our Services and comply with legal obligations.

7. Your Rights

You may have the right to:

• Access your stored information.

• Update or correct inaccurate information.

• Request deletion of your account and associated data (subject to legal requirements).

• Request a copy of your business data where applicable.

8. Third-Party Services

Our Services may integrate with third-party applications such as payment gateways, SMS providers, cloud storage services, ERP systems, or accounting software. These services have their own privacy policies, and we are not responsible for their practices.

9. Cookies and Analytics

Our website may use cookies and analytics tools to improve user experience, monitor website performance, and understand visitor behavior.

10. Children's Privacy

CylStock is designed for businesses and commercial organizations. Our Services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from minors.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

12. Contact Us

If you have any questions regarding this Privacy Policy or our data practices, please contact us:

CylStock
Email: support@cylstock.com
Website: https://cylstock.com